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Return & Exchange

Return & Exchange


Returns Policy

If you are not delighted with your purchase for whatever reason, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of receiving your order with the product name, your order number and reason for return to get return warehouse address.

If you would like to request a return, please e-mail info@howlstudioshop.com. Once you have submitted your request, a return authorization and US domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

Once the returned item is received, we will arrange a refund to your account within 30 days.

Original shipping costs are non–refundable, and a $10 fee for each product will be applied if you choose to use our US domestic return label. Please note that we are unable to provide shipping labels or reimbursement for international returns, and any duties or taxes collected upon delivery will be non-refundable.

All sale items are non-refundable and non-exchangeable.

Please do not break open packaging that is non-resealable if you wish for a refund.

HOWL STUDIO reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

Exchanges

If you would like to exchange an item, you may return unwashed, unworn and unused items in their original condition with all tags and packaging upon presentation of the original invoice within 14 days of receiving your order. Please e-mail info@howlstudioshop.com with the product name, your order number and reason for exchange.

Once you have submitted your request, a return authorization and US domestic shipping label will be sent to you within 72 hours with return instructions. Please note that we are unable to provide shipping labels or reimbursement for international exchanges, and any duties or taxes collected upon delivery will be non-refundable.

Once the returned item is received, a new order with the exchanged item will be processed and we will notify you via email once your exchange has been processed.

Please note: we are unable to replace, or refund items damaged through improper laundering.